Terms and Conditions for Gardeners Emerson Park
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Emerson Park to customers in the United Kingdom. They are intended to create a clear understanding of the service arrangement, including how bookings are made, how payment is handled, when cancellations may apply, and how responsibilities are shared during and after the work. By requesting a service, the customer agrees to these terms in relation to the agreed scope of work. These conditions apply to domestic and commercial gardening services unless a separate written agreement states otherwise.
For the avoidance of doubt, these terms relate to the provision of routine and ad hoc garden maintenance services, soft landscaping, clearance work, hedge care, lawn care, and similar outdoor services. They do not override statutory rights that cannot be excluded under UK law. Where a particular task requires specialist permissions, third-party approvals, or additional legal compliance, the customer must ensure those requirements are in place before work begins. Any reference to “we”, “us”, or “our” means the gardening service provider, and “you” or “the customer” means the person or business requesting the service.
These terms should be read carefully before confirming a booking. If any part of the agreement is unclear, the customer should raise the issue before the appointment is accepted or before work starts. A confirmed booking indicates acceptance of the service details, price structure, and relevant conditions described below.
Booking Process
Bookings for Emerson Park gardening services are usually arranged after the customer provides details of the required work, the property type, access conditions, and any specific deadlines or preferences. A quotation or estimate may be issued based on the information supplied, photographs, or an initial site visit. Estimates are provided in good faith, but final pricing may change if the actual work differs from what was described at the time of booking. Customers are responsible for ensuring that the information supplied is accurate and complete.
Once a quotation is accepted, a date or service window will be offered subject to availability. A booking is only confirmed when we have acknowledged the appointment, agreed the scope of work, and, where required, received any deposit or advance payment. If a site visit is necessary before confirmation, that may be treated as a separate chargeable service unless stated otherwise. We may decline or reschedule a booking if access is unsafe, if the requested work is outside the normal service area, or if the job presents a risk that cannot be reasonably managed.
Customers must make reasonable arrangements for access to the property on the agreed date. This may include ensuring gates are unlocked, pets are secured, and any necessary instructions are provided in advance. Where the customer is not present, the service may still proceed if appropriate access has been arranged. Delays caused by missing access, incorrect instructions, or unavailability of the site may result in additional charges or postponement of the work.
Payments and Charges
All prices are stated in pounds sterling unless otherwise agreed. Charges may be calculated by fixed price, hourly rate, day rate, or a combination of these depending on the nature of the job. The price quoted will usually cover the labour described in the booking, but it may exclude disposal fees, materials, specialist equipment hire, parking charges, or other extras unless expressly included. Any additional cost will be explained where reasonably possible before it is incurred.
Invoices may be issued before the work starts, after completion, or in stages for larger projects. Payment terms will be set out on the invoice or booking confirmation. Unless stated otherwise, payment is due immediately upon completion or within the time period specified on the invoice. We reserve the right to request a deposit, part-payment, or full payment in advance for substantial work, seasonal demand periods, or materials-heavy jobs. Late payment may result in suspended services, recovery of reasonable collection costs, and, where permitted, interest on overdue sums.
If the work takes longer than expected because of hidden conditions, overgrowth, waste volume, poor access, adverse weather, or customer-requested changes, the final charge may increase accordingly. Where practical, we will inform the customer before carrying out additional chargeable work. Any discount, promotional offer, or special rate applies only to the specific terms communicated at the time of booking and cannot automatically be applied to future appointments. Payment by bank transfer, card, or another approved method may be accepted, but availability of payment methods can vary.
Cancellations, Rearrangements, and Waiting Time
Customers may cancel or rearrange a booking by giving reasonable notice. Cancellation terms may vary depending on the size and timing of the appointment, especially where staff have been allocated, materials purchased, or machinery reserved. For routine visits, notice should be provided as early as possible. For larger jobs or work scheduled during busy periods, shorter notice may lead to a cancellation fee or retention of any deposit paid, to reflect administrative and scheduling costs already incurred.
We may also cancel or reschedule a booking if the weather is unsuitable, if there is a safety concern, if a vehicle or tool failure prevents attendance, or if circumstances beyond our control make performance impractical. In such cases, we will aim to offer an alternative date. We will not usually be liable for indirect losses caused by a rescheduled appointment, provided the cancellation or change was reasonable and communicated in good time.
If our team arrives at the property and cannot begin work because access is blocked, instructions are missing, utilities required for the task are unavailable, or the site is otherwise not ready, a waiting charge or call-out fee may apply. This is especially relevant where a full day has been reserved. Customers should ensure that the site is prepared for the agreed scope of work to avoid unnecessary delay or additional cost.
Scope of Service and Customer Responsibilities
We will carry out the agreed gardening work with reasonable care and skill. The scope of service is limited to the tasks described in the booking or quotation. Any work not expressly included should be treated as outside scope and may require an amended price or a separate appointment. If the customer requests changes during the visit, we may accept or decline them depending on time, equipment, risk, and available labour. Gardeners Emerson Park is not obliged to carry out work that creates an unsafe condition or falls outside the agreed service category.
Customers are responsible for identifying any hidden hazards on the property, including unstable ground, buried cables, sharp objects, aggressive animals, or delicate items that may be affected by the work. Where there are irrigation systems, lighting cables, ornaments, fragile structures, or protected plants, the customer should point these out before work begins. We will take reasonable care, but we are entitled to rely on the information supplied by the customer unless the hazard is obvious. Any failure to disclose a known risk may affect responsibility for resulting loss or damage.
Customers must also ensure that any required permissions are in place for work that may affect shared boundaries, rented premises, leasehold restrictions, conservation controls, or landlord conditions. If a task requires approval from a third party, the customer must obtain that approval before the service is performed. We may pause or refuse work where compliance appears uncertain. Reasonable cooperation by the customer is part of the service arrangement and helps ensure the work can be completed safely and efficiently.
Waste handling is an important part of gardening work, and all green waste, soil, timber, and related materials must be managed in line with applicable UK waste laws. Unless the service agreement states otherwise, we may remove certain garden waste for lawful disposal, composting, or transfer to an authorised waste facility. The customer must not ask us to dispose of prohibited materials as ordinary green waste. Such materials include hazardous waste, asbestos, chemicals, oils, paint, contaminated soil, and any item that requires specialist handling.
Where waste removal is included, the amount removed must match the agreed job description. Excess waste, heavy rubble, builders’ debris, or mixed waste may attract additional charges or be refused. We will follow proper duty-of-care procedures and may require information about the origin and type of waste before it is transported. If waste must be separated, bagged, loaded by hand, or placed in a designated area, the customer should allow sufficient space and access. We reserve the right to decline removal if the waste is unsafe, unlawful, or misdescribed.
Customers are responsible for ensuring that no prohibited items are mixed into garden waste bins, bags, trailers, or piles intended for disposal. If improper waste is discovered, the customer may be charged for additional handling, segregation, return transport, or lawful disposal at the appropriate facility. Where any permit, licence, or transfer note is required by law, the parties will cooperate to make sure the legal requirements are met. We may keep records necessary to show lawful disposal and compliance with our duty of care obligations.
Liability and Limitations
We will perform our services with reasonable care and skill, but gardening work involves natural variation, seasonal conditions, and the possibility of unknown site issues. We are not responsible for loss or damage caused by events outside our control, including severe weather, flooding, storms, pests, disease, subsidence, or pre-existing defects in plants, surfaces, fences, or structures. We are also not liable for deterioration that results from natural growth patterns, disease already present, or the condition of items before the work began.
If property damage occurs because of our negligence, we will assess the matter fairly and may, where appropriate, repair, replace, or compensate up to the amount reasonably necessary to address the direct loss. However, we do not accept responsibility for indirect or consequential losses such as lost profits, loss of business opportunity, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
The customer must take reasonable steps to protect vulnerable items, move valuables, and inform us about fragile features before work starts. Where the customer asks us to work near delicate surfaces or equipment, the customer accepts that some risk is inherent in the task. We may refuse to use certain tools or methods if we believe the risk is excessive. Any recommendation made during the service is offered in general terms and should not be treated as professional advice outside the scope of the gardening task agreed.
Complaints, Delays, and Force Majeure
If the customer is dissatisfied with any aspect of the work, the matter should be raised promptly so it can be reviewed while the site conditions are still clear. We may ask for photographs, a description of the concern, or an opportunity to revisit the property. Reasonable complaints will be considered in good faith, and if a correction is appropriate, we may offer a return visit, partial refund, or another fair remedy depending on the circumstances. This process does not affect any legal rights that apply under consumer law.
We are not in breach of these terms if performance is delayed or prevented by circumstances beyond our reasonable control. Such circumstances may include extreme weather, traffic disruption, sickness, industrial action, fire, flood, supply shortages, or the failure of third-party services. Where a force majeure event occurs, obligations may be suspended for the period of the disruption. If the event continues for a prolonged period, either party may be entitled to cancel the affected booking without further liability, subject to any sums already properly earned or incurred.
Any amendments to the service, price, or timing should be agreed in writing where practical, though email or text confirmation may be sufficient. Verbal changes made on-site may also be valid if clearly accepted by both sides. However, silence does not usually mean agreement. Customers should review any revised quotation or updated booking note carefully before the work proceeds.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer legislation provides otherwise. The parties agree that the service relationship shall be interpreted in accordance with UK law and that any unenforceable provision will be modified only to the minimum extent necessary to make it lawful.
If any clause in these terms is found to be invalid or unenforceable, the remaining clauses will continue in full force and effect. A failure by either party to enforce a right under these terms does not mean that right is waived. These conditions form the basis of the contract between the customer and the service provider and should be read together with any quotation, invoice, or booking confirmation that specifically relates to the job.